BEST Robotics has a number or resources that may also help you through the problems that you are seeing. The forums are a good place to look for peer and other support

Problems

Once you have identified the problem part, do not try to repair it yourself;  contact our This email address is being protected from spambots. You need JavaScript enabled to view it.(s) for replacements and/or repairs.  You can also contact the This email address is being protected from spambots. You need JavaScript enabled to view it.(s) if you've been unable to locate the problem. Please note, you must include the word "sabest" (no quotes required) in the subject line for messages that you send to kitguy; this is used to filter messages to avoid the large amount of SPAM that we get at the kitguy address.

Soldering and Crimping

Do you know how to solder?  Take a look at the Soldering and Crimping Guide for some helpful hints with your BEST soldering tasks.